Warranty and Service
Some products in our store have the manufacturer’s warranty.If a defect is found in the products covered by the warranty, contact the nearest service center indicated in the warranty card or on the manufacturers’ websites. This is a very quick complaint process that allows you to bring product to efficiency in the shortest possible time.
Note: Remember to keep your purchase (receip or invoice) and the oryginal packing until the end of the warranty period- they form the basis for submitting complaints.
Always check for damage in transit before picking up your shipment. If the packaging carries visible external damage, we advise you to refuse delivery of the package and then contact us by telephone on +48797702300.
After paying and confirming receipt of the package, it is possible to open the package in the presence of the courier – in case of non-compliance, a discrepancy report is prepared, which forms the basis for a subsequent complaint.
If the purchased product turns out to have manufacturing defects or is not as described, please follow the complaint procedure below:
Send us the product you want to complain to, icluding a written statement in which you will describe the detailed reasons for the complaint, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision taken by the store).
Within 14 days of receiving the package, we will inform you by e-mail or phone about the result of the complaint procedure. If the complaint is approved, within 7 business days of the day the decision is made, we will compensate you for the costs incurred by: repairing the claimed product, sending a new copy of the product or refunding.
If the complaint is considered unjustified, we will provide you with a detailed justification for the decision and within 14 working days we will send the advertised product at our expense. In the case of payment by card, the refund will be made to the card.
In case of doubts, please contact us at the following e-mail address: firstname.lastname@example.org or by phone: +48 797702300. We will provide you tips on how to quickly and easily process a complaint.
Return of products
In accordance with applicable provisions, within 10 calendar days from the date of delivery of the ordered goods, you have the right to return it without giving a reason as part of withdrawal from the contract, according to the general principles contained in the provisions of concluded distance contracts. Applies to consumer sale products, and therefore includes only the sale of products that make purchases for non-professional or business purposes.
The returned product cannot bear traces of use – each item must be complete and factory packed, the goods delivered in the original packaging in unchanged condition. If this condition is not met, the product will not be accepted.
If you want to return a product:
Send the purchased product in undamaged condition and in the original packaging with all its contents. Attach to the shipment a written statement in which you include the desire to return the product, as well as the account number to which the refund will be transferred.
Within 3 business days of receiving your parcel, we will check the condition of the delivered product (whether it has any traces of use, whether it has been damaged or destroyed, whether it is in the original packaging with all its contents). If we do not notice any contraindications, we will send information on your successful return of the product to your email address. A refund will be issued to the attached account number within 7 days. In the case of payment by card, the refund will be made to the card.
If your return of the product is rejected (due to damage to the product or signs of use), we will inform you about the non-acceptance of the return of the product to the e-mail address provided. We will send the product back to the indicated return address within 7 working days, covering the shipping cost.